BURLINGTON, MA and MARLOW, UK, March 19, 2010 – SpinVox was acquired by Nuance Communications in December, and to further align with our commitment to serving telephone network operators, we will no longer offer our free voice-to-text services directly to consumers.  While we have enjoyed offering consumers a free voicemail-to-text offering, it is our mission to offer our services to consumers as a standard feature across mobile service plans worldwide.

The services affected are SpinVox Voice-to-Text, Blog, Blast and Memo that were available directly from the SpinVox website.  All active account holders are being notified over the next few days by SMS that their service will expire.  That expiration will take place 7 days from receipt of notification.  Please note that this only affects our direct to consumer free trial offerings. Services delivered through carriers, unified communication companies and Skype are not affected.

 

Today Nuance’s voicemail-to-text offerings are available worldwide through a number of carriers and partners. Please see the below list for how best to obtain Nuance's industry leading voice to text services. We truly appreciate your understanding and continued support.

Alternatives by Country

Carriers in several countries already provide voice to text services as an alternative to direct SpinVox services

Australia

Telstra

Optus

UK

Skype

US

AT&T

Skype

Vonage

Canada

Bell

SaskTel

Rogers

TELUS

Virgin

Latin America

Telefonica Movistar

South Africa

Vodacom

Spain

Vodafone

FAQs

I received notification that my free SpinVox service will expire in 7 days. Why is this happening?

Our mission has been to create a market where voice-to-text services are a standard feature across mobile plans worldwide. As a result, we are committing significant resources to make this commitment a reality for the benefit of wireless customers across the globe. While we have enjoyed offering consumers a free voicemail-to-text offering, it is our mission to offer our services to consumers as a standard feature across mobile service plans worldwide

Which voice-to-text services are affected?

Services available directly to consumers through SpinVox, including SpinVox Voicemail-to-Text, Voice-to-Text, Blog, Blast and Memo, will be affected.

Please note this service change only affects our direct to consumer offerings. Service delivered through carriers, unified communication partners and Skype are not affected.  

When exactly will my service expire?

All active account holders are being notified over the next few days by SMS text that their service will expire.  Service expiration will take place 7 days from receipt of notification.

I hate voicemail and I’d like to remain on voicemail-to-text service. Are there any service options available? 

For Skype customers, Skype voicemail-to-text service will continue to be available. Nuance’s voicemail-to-text offerings are available around the globe through a number of service providers. Please check the list on how best to obtain voice-to-text services.

When the SpinVox voicemail-to-text service expires does my phone automatically return to voicemail mode?

No. Users will need to remove their mobile phone’s divert settings to the SpinVox voicemail-to-text service or update the divert number to their new voicemail, as appropriate for the user’s voicemail plan.

In the UK, you can reactivate standard voicemail by entering the following code and pressing call:

Vodafone: 1211

O2: 1750

All others: ##004#

For assistance resetting your phone divert settings contact your mobile carrier’s customer service team.

Does service expiration affect other SpinVox voice-to-text applications I am using such as iPadio or nFinity QuickVoice?

No. Services that leverage the SpinVox API will not be affected, including those offered through iPadio, nFinity and Audioboo.

 

Who should I contact with any questions?

Any questions on SpinVox service can be directed to service@spinvox.com.

 

Thank you so much for your continued support over the years. We truly appreciate your understanding as we work to deliver voice-to-text services to every mobile user regardless of where they live in the world.