SpinVox Callmail for contact centres means no incoming calls are ever missed

London and New York - UK based Vicorp is pleased to announce an expansion to its capability through a partnership with SpinVox - the global leader in Voice-to-Screen messaging.

Through this and other partnerships, Vicorp is progressing towards its call resolution strategy. Vicorp is building their portfolio and aiming to offer 100% call resolution for organisations using xMP, their service creation and execution environment, in conjunction with products such as SpinVox best-of-breed voice-to-text offering.

"Our partnership with SpinVox gives mutual benefit", says Brendan Treacy, CEO Vicorp. "Our experience in the contact centre market presents new opportunities for SpinVox while we benefit from adding the leading voice-to-text service to our portfolio."

"Combining SpinVox with Vicorp is a breakthrough in call handling that will boost the effectiveness with which call centres are able to deal with customers - delivering maximum efficiency and customer satisfaction", says Christina Domecq, SpinVox co-founder and CEO.

SpinVox Callmail for contact centres
Through the Vicorp-SpinVox partnership, contact centres will be able to ensure that no incoming calls are ever missed, as voice messages from customers who do not get straight through will be converted to an email only minutes after they have left the message. Such messages can be assessed promptly, prioritised and routed directly to the right person for action. The appropriate agent can then respond quickly with the most relevant information, improving efficiency and overall customer service.

Already being used in the wider marketplace, the voice-to-text capability has many possible applications that can streamline contact centre efficiencies and broaden customer service offerings. For example, offering customer satisfaction surveys through a voice application using natural speech, which will then be automatically converted into text for analysis, or conversion of conversations for training purposes. It is not the technology that restricts its potential, but the imagination of the developers.